Why Your Feedback Matters #
Customer feedback directly drives the development and improvement of the CyberWAF platform, ensuring our security features and user experience remain competitive and relevant to your needs.
Submitting Requests and Ideas #
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Dedicated Support Ticket: Log into your Client Area and open a Support Ticket under the “General Inquiry / Feedback” department.
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Provide Context: Clearly describe the feature you would like to see, explaining why it is important and how it would benefit your security or workflow.
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Live Chat: You can provide quick feedback or suggestions via Live Chat, which our team documents internally.
The Development Process #
While we review every submission, not all features can be implemented immediately.
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Review: All requests are reviewed monthly by our product and development teams.
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Prioritization: Features that address widespread customer needs or enhance core security protections are prioritized for future updates.
