How to Contact CyberWAF Support (24/7/365)

Our Primary Support Channels #

CyberWAF offers multiple ways to get assistance, depending on the urgency and complexity of your request:

1. Support Tickets (Recommended for Technical Issues):

   • Best for: Malware removal requests, migration assistance, technical troubleshooting, and billing disputes.

   • How to Submit: Log into your Client Area and select “Open New Ticket.” This ensures your request is tracked under your account and handled by the correct specialist team.

2. Live Chat (Recommended for Pre-Sales & Quick Questions):

   • Best for: Pre-sales questions, quick inquiries about features, or immediate guidance on navigating the Client Area.

   • Availability: 24/7/365. Access the chat icon in the bottom corner of the website.

3. Email:

   • Best for: General inquiries that are not time-sensitive. Always use your registered email address for faster verification.

Understanding Support Response Priority #

Support Tickets are prioritized based on urgency:

• High Priority (P1): Immediate service disruption (site down, security breach).

• Medium Priority (P2): Functionality issues, slow performance.

• Low Priority (P3): General questions, billing inquiries, feature requests.