Getting Started & Account Management
Updating Contact and Billing Information
Last Updated: December 7, 2025Maintain account security and service continuity by keeping your contact details, password, and payment method current in the Client Area. Managing Your Profile and Security Access Profile Details: In the CyberWAF Client Area, click on your name or avatar in the top right corner, then select “Edit Account Details” or “Profile Settings.” Update Contact Information: Ensure your primary email is current, as this is used for service notifications and security alerts. Update phone number and physical address (required for accurate VAT/sales tax compliance). Changing Your Password: Navigate to the “Security Settings” tab and choose a strong, unique password. Updating Billing and Payment Methods To ensure your WAF protection remains uninterrupted, keep your payment information up to date. Access Billing Section: In the Client Area dashboard, click on “Billing” or “Payment Methods.” Add/Edit Card: Add a new credit card or update the expiration date for an existing card. Set Primary Method: Designate one method as the default for automatic recurring payments. Viewing and Downloading Invoices All historical invoices are stored under the “Billing” section, within the “My Invoices” tab. You can download PDF copies for your records at any time.
Requesting Your Free Website Migration
Last Updated: December 7, 2025Learn how to initiate a hassle-free, zero-downtime migration of your website to the CyberWAF platform, handled entirely by our expert team. Our Zero-Downtime Migration Guarantee We guarantee a smooth transition with zero interruption to your live website. Our experts handle the entire process, including files, databases, emails, and full configuration testing, so you can focus on your business. How to Submit Your Migration Request Client Area Access: Log into your CyberWAF Client Area. Open a Support Ticket: Navigate to the “Support” section and select “Open New Ticket.” Choose the department “Website Migration.” Provide Necessary Details: To ensure a swift migration, please provide securely the following details for your previous hosting provider: Old Host cPanel / FTP / SSH login details. Database connection credentials (if known). Your existing domain registrar. What Happens Next? Confirmation: Our team will acknowledge receipt of your request within 15 min. Timeline: Migration typically takes between 24 to 48 hours depending on the size and complexity of your website. Review: We will notify you once the site is fully copied to the CyberWAF server and provide a temporary URL for you to review and confirm everything is working correctly before we make the final DNS switch.
Step-by-Step CyberWAF Installation Guide
Last Updated: December 7, 2025The complete guide to integrating CyberWAF with your website, covering DNS changes and initial configuration for immediate, powerful security protection. Preparation Checklist Before starting, ensure you have access to: Your CyberWAF Client Area login details. Your domain registrar login details (e.g., GoDaddy, Namecheap, etc.). Your website’s current files (in case you are not using our free migration service). Option 1 (Recommended): Changing Nameservers This method is the simplest and ensures CyberWAF handles all your DNS records, providing maximum control and speed. Retrieve CyberWAF Nameservers: Log into your CyberWAF Client Area. In the WAF Platform service details, you will find our two nameserver records (e.g., ns1.cyberwaf.com and ns2.cyberwaf.com). Update at Your Registrar: Log into your domain registrar’s website. Navigate to the “DNS Management” or “Nameservers” section. Replace Existing Nameservers: Replace your old nameservers with the CyberWAF nameservers. Propagation: Save the changes. Note: DNS changes can take 4-24 hours to fully propagate worldwide. Option 2 (Advanced): Updating A Records Only Choose this option only if you must keep your existing nameservers (e.g., for complex third-party DNS integrations). Find Your CyberWAF IP: Find your new dedicated server IP address within your CyberWAF cPanel or Client Area details. Update A Record: In your current...
How to Access Your CyberWAF Control Panel
Last Updated: December 7, 2025Logging into the CyberWAF Client Area Locate the Login Page: Navigate to the CyberWAF website and click the “My Account” link (usually found in the header or footer). Enter Credentials: Use the email address and password you chose during the signup process. Troubleshooting Login: Forgotten Password: If you cannot log in, use the “Forgot Password” link on the login page. A reset link will be sent to your registered email address. Email Not Found: Ensure you are using the primary email address associated with your CyberWAF account. Navigating to cPanel (Hosting Management) Once logged into the Client Area, you can access the powerful cPanel dashboard, where you manage files, databases, and emails. Access Services: In your Client Area dashboard, look for the “Services” or “My Products & Services” section. Select Your WAF Plan: Click on the specific WAF plan you wish to manage (e.g., Business WAF Platform). Launch cPanel: On the product details page, locate the “Login to cPanel” button (usually on the sidebar). Clicking this will automatically log you into your hosting control panel Navigating to cPanel (Hosting Management) Once logged into the Client Area, you can access the powerful cPanel dashboard, where you manage files, databases, and emails....