Core SLA Guarantees #
The CyberWAF SLA covers two critical areas that ensure reliability and peace of mind:
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Network Uptime Guarantee: We guarantee a minimum of 99.9% Network Uptime. If we fail to meet this guarantee in any given month, you may be eligible for service credit based on the terms outlined in the full SLA document.
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Malware Removal Response Guarantee: We guarantee that our experts will begin the cleaning and remediation process within the time frame specified by your plan (1, 3, or 6 hours).
Accessing the Full SLA Document #
The complete terms and conditions of the Service Level Agreement can be found on our website’s footer:
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Link Location:
Footer > Resources > Terms and Conditions / Service Level Agreement -
Important: This document details the process for claiming service credits and the exact definitions of network downtime.
